2020 Performance Group “Focus on Tomorrow”
Course Development by: Dean Cornish Certified Ziglar Trainer

2020 SELLING TECHNIQUES

· The TRUST Sales Process
· Building Trust with Customers
· Questions are the Answer
· Examining Customer Needs
· Selling Advantages and Benefits
· Secrets to Closing More Sales
· Getting Past Objectives

CREATING CUSTOMER LOYALTY

· How to create customer loyalty
· The importance of Attitude
· Handling customer complaints
· Handling the irate customer
· Create a positive company image
· Customer Service as a system
· Standing out from the competition
· Adding fun to the workplace

LEADERSHIP

· Motivating your staff
· Delegating & Empowerment
· Managing Priorities
· Gaining staff commitment
· Coaching for improvement
· Managing difficult people
· Overcoming procrastination
· Effective performance feedback

PERSONAL DEVELOPMENT

· Getting past resistance to change
· Maintaining a Positive Attitude
· Developing better Relationships
· Listening & Understanding
· Achieving Balanced Success
· Time management
· Goal setting & achieving

TEAM DEVELOPMENT

· Create a positive atmosphere
· Working with difficult people
· Confronting Confrontation
· Giving and receiving praise
· Recognition and rewarding results
· Creative problem solving
· The role of the team leader
· Dealing with deadlines

MARKETING

· Keeping customers for life
· Understanding your marketplace
· Maximize advertising results
· Communicating with your customers
· Developing a competitive advantage
· Emphasize your local market
· Managing your customers